Frequently Asked Questions

Find answers to common questions about our healing crystals, jewelry, shipping, and crystal care. Can't find what you're looking for? Contact us for personalized assistance.

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Quick access to the most common questions

Products & Quality

8 Questions

Shipping & Returns

6 Questions

Crystal Care

7 Questions

General

5 Questions

Products & Quality

Yes, absolutely! All our crystals are 100% genuine, natural semi-precious gemstones. We work directly with trusted suppliers and personally verify each crystal's authenticity. We never sell synthetic, treated, or fake crystals.

We offer consultation services to help you choose the perfect crystals for your needs. You can also browse our collections by purpose (love, protection, healing, etc.) or book a personalized session with our crystal experts.

Yes, for premium crystals above ₹5,000, we provide certificates of authenticity. For other products, we offer our quality guarantee and detailed information about each crystal's properties and origin.

Our standard bracelets are stretchable and fit most wrist sizes (6-8 inches). For custom sizes or specific requirements, please mention your wrist measurement in the order notes or contact us directly.

Shipping & Returns

Yes! We offer free shipping on all orders above ₹999 within India. For orders below ₹999, shipping charges are ₹99. International shipping rates vary by location.

Delivery typically takes 3-7 business days within India. Metro cities receive faster delivery (2-4 days), while remote areas may take up to 7-10 days. You'll receive tracking information once your order ships.

We offer a 30-day return policy for unused items in original condition. Simply contact us within 30 days of delivery, and we'll arrange return pickup. Refunds are processed within 7-10 business days after we receive the returned item.

Crystal Care & Usage

You can cleanse crystals using moonlight, running water, sage smoke, or sound cleansing. To charge them, place under sunlight or moonlight for 4-6 hours. We provide detailed care instructions with every purchase.

Yes, you can combine crystals with complementary energies. However, start with 2-3 crystals to avoid overwhelming yourself. Our experts can help you create the perfect crystal combination for your intentions.

Crystal effects vary by person and intention. Some people feel immediate energy shifts, while others notice gradual changes over weeks. Consistent use, clear intentions, and regular cleansing enhance crystal effectiveness.

General Questions

Yes, we ship worldwide! International shipping costs and delivery times vary by destination. Please contact us with your location for specific shipping rates and estimated delivery times.

Absolutely! You'll receive a tracking number via email and SMS once your order ships. You can track your package in real-time using this number on our website or the courier's tracking portal.

Currently, we operate online only to keep our prices competitive and serve customers nationwide. However, we're planning to open physical stores in major cities. Follow us on social media for updates!

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